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Legal

Privacy Policy

Last updated: February 1, 2026

Introduction

Relet Limited ("Relet", "we", "us", or "our") is committed to protecting your Personal Data. This Privacy Policy determines how we process the information collected via our website (relet.app), mobile applications, and API (collectively, the "Platform"), and the reasons why we must collect certain personal data about you.

By using our Platform, you agree to the collection, use, and disclosure of your information as described in this Policy.

Data Collection

We collect several types of information to provide and improve our Services to you:

  • Personal Details: Name, address, date of birth, and identity documentation for KYC purposes.
  • Contact Details: Email address and mobile phone number.
  • Professional Details: Company name, job title, and workplace information.
  • Login Details: Passwords, PINs, and security credentials.
  • Device Information: IP address, browser type, operating system, and device identifiers.

How We Use Data

We use the collected data for various purposes:

  • To provide and maintain our Platform services.
  • To verify your identity and prevent fraud.
  • To process payments and utility vending transactions.
  • To communicate with you regarding updates, security alerts, and support.
  • To comply with legal and regulatory obligations in Tanzania.

Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

Data Sharing

We may share your personal data with third parties in the following circumstances:

  • With technical service providers (e.g., payment processors and AWS/R2 for storage).
  • With professional community organizers or estate managers as part of community services.
  • To comply with a legal obligation or a court order.
  • To protect and defend the rights or property of Relet.

Your Rights

You have certain data protection rights, including:

  • The right to access: You can request copies of your personal data.
  • The right to rectification: You can request that we correct any information you believe is inaccurate.
  • The right to erasure: You can request that we erase your personal data under certain conditions.
  • The right to restrict processing: You can request that we restrict the processing of your personal data.

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Security Measures

The security of your data is important to us. We use standard physical, technical, and administrative security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Lawful Basis for Processing

Our processing of your Personal Data is conducted in accordance with the **Personal Data Protection Act, 2022 (Tanzania)**. The lawful bases for our processing include your consent, contractual necessity, compliance with legal obligations, and our legitimate business interests.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@relet.app.